Vinyl Fence | Shipping Policy

Shipping & Handling

Shipping will come directly to you from the factory. Please Call For Shipping Lead Times. We ship worldwide and can deliver to any freight forwarder in the Continental U.S. If you don't have a freight forward company, we can help you get one.

Since we get factory direct rates, our freight costs are very reasonable. Most companies will call you before arriving to arrange a day and time for delivery. Please be sure to have a representative on site at the time of delivery.

Large shipments may be delivered on pallets and you will need to help unload the truck. A forklift is generally used to offload large shipments, but the pallets can be broken open to be offloaded by hand. Most residential deliveries will need to be offloaded by hand.

The driver is only responsible to get the order to the end of the truck. It will be your responsibility to remove it. This only applies to common carrier deliveries, not to UPS and FedEx type of deliveries.

In Case Of Damaged or Missing Goods

The factory loads the truck with the correct items and then it is the trucking company's responsibility to get it to you in good condition.

Any shortage or damage must be noted on the bill of lading at the time of delivery. If damage is found after the driver has left, the trucking company must be notified and a claim filed. Please make all claims promptly.

Frequently, an inspector will be sent out to see the damage or to note a shortage. It is your responsibility to seek reimbursement from the trucking company for any damages or shortages. We will help you in any way we can. The trucking company will provide the appropriate forms for filing a claim.

Replacement Orders

Replacement orders should be placed promptly with A Vinyl Fence and Deck Company, Inc so installation of your fence can proceed as scheduled. Please call us at 1 (800) 213-2539 before returning any items. You may incur a 25% restocking fee plus the cost of shipping both ways if a return order is NOT authorized.

If material is returned for credit, it will be your responsibility to package the material securely and safely. If the material is damaged, it will not be accepted by the manufacturer and no credit will be issued.